FAB implements emSigner for enterprise-wide digitalization
INDUSTRY
Banking
LOCATION
UAE
CHALLENGES
Need to automate several paper-based processes as bank employees preferred easy storage and retrieval of records stored on the cloud and in parallel, and allowed officials to stay away from tons of paper from the administrative systems
SOLUTION
Provided dedicated cloud/on-prem options with maker/checker and 2FA for external user onboarding/ authentication. Workflows for various use cases were configured into the system and access was provided to different teams with granular document-level access control.
BENEFITS
- Achieve observable improvements by digitizing their onboarding processes
- Enabling a digital way of interacting with customers during CoVID and improving the customer experience
Case summary
First Abu Dhabi Bank PJSC is the 2nd largest bank in the Middle East and operates in 14 major cities across the world. The bank pioneers in providing services such as private banking, asset management groups and business development along with the Islamic Business segment, which offers Islamic banking solutions in the region.
FAB wanted to be the first to implement electronic signatures to drive paperless banking in UAE in compliance with the Electronic Transactions Act and to fulfill UAE Paperless Vision 2020 to generate digital signatures for the bank and external users (citizens/residents of UAE). The pervasive presence and preference of internet-based services and applications in the Middle East region were driving automation and paperless revolution.
Why FAB chose emSigner
FAB authorities realized that there was a need to automate several paper-based processes as bank employees preferred easy storage and retrieval of records stored on the cloud and in parallel, and allowed officials to stay away from tons of paper from the administrative systems. They also wanted to integrate digital signature-based document processing solutions for streamlining their customer application form approval processes and bring down costs.
The emSigner team worked with the bank to analyze the paper-based problems they were encountering. Our team of experts prepared the use cases and a phase-wise rollout plan for the Bank with an aggressive rollout timeline of 3 weeks for the first phase. We have all the key stakeholders aligned with the vision of a paperless bank. Our experts then mapped out the workflows using emSigner.
The team also leveraged the existing PKI infrastructure hosted at the Bank to generate digital signatures for bank and external users. As an add-on, our team white-labeled emSigner to match with bank’s color theme and brand guidelines and provided dedicated cloud/on-prem options with maker/checker and 2FA for external user onboarding/authentication. Workflows for various use cases were configured into the system and access was provided to different teams with granular document-level access control.